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Today’s business professionals work both from the office and on the go. A cloud-based phone system enables them to be productive from anywhere with an internet connection using their smartphones or desktop softphones. Whether collaborating with their coworkers or meeting with clients, advanced calling features help them excel in customer service and team productivity. Unifying telephony with other tools through native integrations delivers an enhanced experience for everyone.
Enhanced Mobility
You may consider checking a cloud phone (guide by Ooma). From small businesses on the go to large enterprises with call centers, a cloud phone system ensures team members can stay connected regardless of location. The system uses VoIP technology to connect business phone lines and call center software, which does not require hardware other than a high-speed Internet connection. This means offices, field workers, and remote employees are unified under one phone system, and IT can change user settings on the fly through a Web interface. Many cloud phone systems also offer a free softphone app for mobile users and desktops, making it easy to answer calls anywhere, even in a coffee shop or their kitchen tables. A cloud telephony solution also offers advanced features to support customer service, sales, and other business communications. For example, CRM integrations let the system display recent customer data during inbound or outbound calls, and callback capabilities allow customers to schedule a time for agents to return their missed calls.
Enhanced Security
The security features built into a cloud phone system make it easy to comply with data and call protection regulations. Top providers use rigorous protocols to ensure that calls are secure and that all data stored in the cloud is encrypted. For example, if a team member accidentally misdials 911, a cloud phone system will automatically connect the caller to their nearest public safety answer point (PSAP) based on GPS and cellular triangulation. Cloud systems often include auto receptionists directing callers to the correct department, feature hunt groups, and sequential ringing sequences. Most cloud phones also offer call monitoring and recording, so supervisors can listen to live calls to train employees or improve customer service. Supervisors can also utilize call whisper and call barge to help agents resolve issues quickly, while on-demand or automatic call transcriptions create searchable meeting notes. This helps the business to retain essential information and improve productivity.
Enhanced Collaboration
With a cloud phone system, you no longer need to link office phones to the public network. You can work anywhere you have an Internet connection. This means you can be at the office, home, or a coffee shop and enjoy the same business phone quality and features you have when working from the office. Many cloud-based systems also come with free softphone apps that can be used on mobile devices to make and receive calls. This allows employees to connect their laptops, desktops, and smartphones to the system and work from anywhere. In addition, a cloud-based system can be easily scaled to meet business growth. However, it’s important to note that these solutions depend on Internet connectivity and can experience problems if your business has spotty or unreliable Internet service.
Enhanced Analytics
Using Voice over Internet Protocol (VoIP) technology, a cloud phone system allows you to break free from your desk phone. This means you can work from home, at a coffee shop, or on the go without worrying about missing important calls. Likewise, you can join business meetings from any location with a unified communications solution that supports ad hoc conferencing. Additionally, cloud-based phone systems often operate on a monthly subscription model, which reduces upfront equipment and maintenance costs. They are backed up by redundant power centers and offer disaster recovery for improved business continuity. Many cloud phone systems also enable unified communication features like instant messaging, call recording, and integrated CRM integration. This helps streamline workflows, facilitate customer conversations, and improve employee productivity. Moreover, they simplify user settings and are easily accessed through a web interface, even if you’re on the go. This makes linking workplaces and remote employees easy under a single phone system.
